Front Office Associate Cum GRE (Female Only)

Key Responsibilities: Guest Service:

• Greet and welcome guests upon arrival with a positive and friendly attitude.
• Check guests in and out efficiently, ensuring all necessary paperwork is completed accurately.
• Provide information about the hotel’s services, amenities, and local attractions.
• Handle guest inquiries, requests, and complaints in a timely and professional manner, ensuring complete guest satisfaction.
• Answer phone calls and email inquiries, providing accurate information about room availability, rates, and hotel services.
• Assist guests with requests such as transportation, room changes, or any special accommodations.

Reservation Management:

• Manage and update room reservations in the hotel’s reservation system.
• Process bookings, cancellations, and modifications according to the hotel’s policies.
• Ensure that the reservation system is accurate and up to date to avoid overbooking and ensure a seamless guest experience.
• Coordinate with the housekeeping and maintenance departments to ensure rooms are ready for guest arrival.

Administrative Duties:

• Perform front office administrative tasks such as filing, sorting mail, and maintaining guest records.
• Prepare reports and assist with the preparation of guest bills and folios.
• Handle cash, process payments, and ensure all financial transactions are recorded accurately.
• Keep track of guest information, special requests, and preferences for future visits.
• Maintain inventory of office supplies and report any shortages to the supervisor.

Communication & Coordination:

• Communicate guest requests or concerns to the appropriate department (e.g., housekeeping, maintenance, or food & beverage).
• Maintain communication with other hotel departments to ensure guest requests are fulfilled promptly and correctly.
• Inform the relevant staff of VIP guests, special occasions, or specific guest preferences to enhance the guest experience.

Safety & Security:

• Follow hotel security procedures to ensure the safety of guests, staff, and hotel property.
• Assist with emergency procedures, including evacuations, if necessary.
• Ensure guest information is handled confidentially and in compliance with privacy policies.

Billing & Checkout:

• Handle guest billing and ensure payments are processed accurately and promptly.
• Address any discrepancies or concerns related to charges during guest checkout.
• Prepare folios for departing guests, ensuring that all charges are accounted for.

Additional Duties:

• Perform light concierge duties, such as making dining reservations, arranging transportation, or booking tours for guests.
• Assist with guest luggage handling, offering to store or deliver luggage upon request.
• Assist in training new front office staff and help create a positive working environment.

Qualifications & Skills:

• Education: High school diploma or equivalent; a degree in hospitality or a related field is a plus.
• Experience: Previous experience in a front office or customer service role within the hotel or hospitality industry is must.
• Communication Skills: Excellent verbal and written communication skills with a focus on customer service.
• Computer Skills: Proficiency in hotel management software and basic knowledge of Microsoft Office.
• Organizational Skills: Strong organizational and multitasking abilities to handle a variety of tasks in a busy environment.
• Interpersonal Skills: Friendly, professional demeanor with the ability to interact effectively with guests, colleagues, and management.
• Problem-Solving Skills: Ability to resolve guest complaints or issues promptly and efficiently.

Job Type: Full-time

Pay: ₹12,000.00 - ₹13,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Haridwar, Uttarakhand: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person