Front Office Associate

0 - 2 years

2 - 4 Lacs

Posted:None| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Front Office Associate

Role:

Room Operations Supervisor

CTC:

2 3.5 LPA

Location:

Hyderabad

Department:

Rooms Divison
Overview

Job Summary:

Akoya Hotels is looking for a friendly and guest-focused Front Office Associate to manage check-ins and check-outs, respond to guest inquiries, and ensure a welcoming and smooth experience from arrival to departure.

Key Responsibilities:

  • Greet guests and handle check-in/check-out procedures accurately and efficiently.
  • Respond to guest inquiries, complaints, and requests in person, over the phone, or via email.
  • Manage reservations, payments, and maintain front desk records.
  • Provide information about hotel services, amenities, and local attractions.
  • Maintain a clean, organized front desk and communicate effectively with other departments.
  • Ensure guest satisfaction, privacy, and safety, escalating issues as needed.

Qualifications:

  • Strong communication, customer service, and problem-solving skills.
  • Basic knowledge of reservation systems and front desk operations.
  • Ability to multitask in a fast-paced environment with a positive attitude.
  • Experience in a similar role and familiarity with hotel systems is a plus.
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