Front Office Associate

ACCOR

0 years

0 Lacs

gurgaon

Posted:Just now| Platform: GlassDoor logo

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Skills Required

management resolve payments transactions transportation support service communication multilingual collaborative

Work Mode

On-site

Job Type

Part Time

Job Description

Welcome and greet guests upon arrival, providing a warm and professional first impression
Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
Handle guest inquiries, requests, and complaints promptly and courteously
Maintain accurate guest records and manage reservations using our hotel management system
Collaborate with other departments to address guest needs and resolve issues effectively
Process payments and handle cash transactions accurately
Maintain the cleanliness and organization of the front desk area
Provide information about hotel services, local attractions, and transportation options
Assist with administrative tasks, including maintaining the front office logbook and shift reports
Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety

Qualifications

Excellent customer service skills with a friendly and professional demeanor
Strong verbal and written communication abilities
Proven problem-solving skills and ability to handle challenging situations calmly
Keen attention to detail and strong organizational skills
Proficiency in computer systems and hotel management software
Previous experience in hospitality or customer service preferred
High school diploma or equivalent required; degree in Hospitality Management a plus
Knowledge of hotel operations and front office procedures
Ability to work flexible hours, including nights, weekends, and holidays
Multilingual skills advantageous
Team-oriented mindset with a collaborative approach to work
Ability to multitask and prioritize in a fast-paced environment

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