Front Office Associate

Key Responsibilities

• Greet and welcome guests promptly with a professional and friendly manner
• Handle check-in and check-out procedures efficiently using PMS
• Process guest registrations, room assignments, and room key issuance
• Verify guest identification and process payment methods securely
• Manage reservations, cancellations, and room allocation as per occupancy
• Respond to guest inquiries through phone, email, and in-person
• Address guest complaints and escalate to supervisor/manager when necessary
• Coordinate with Housekeeping and other departments for guest requests
• Maintain the front desk area neat, organized, and presentable
• Promote hotel services, facilities, upsell room categories, and packages
• Maintain accurate guest records and confidentiality of information
• Handle cashiering duties including posting charges, billing, and daily cash reconciliation
• Ensure strong adherence to safety, security, and operational procedures
• Assist with transportation arrangements, travel assistance, and concierge duties
• Ensure compliance with brand standards and grooming guidelines

Qualifications & Experience

• Bachelor’s degree / Diploma in Hotel Management preferred
• 0-2 years of experience in Front Office or Customer Service
• Freshers with good communication skills may also apply

Job Type: Permanent

Pay: ₹8,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

• Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Do you have any Experience in Hotels or Resorts?
• How many years of experience do you have in Front Office Department in Hotel Industry?

Location:

• Kollam, Kerala (Preferred)

Work Location: In person