Front Office Associate

Role & responsibilities

• Warmly greet and welcome guests

  upon arrival, ensuring a positive first impression.

• Manage guest check-in and check-out processes

  efficiently and accurately.

• Handle reservations

  , cancellations, room assignments, and special requests.

• Respond to guest inquiries

  in person, by phone, or via email, providing accurate information about hotel services and local attractions.

• Maintain guest records

  and update the property management system (PMS).

• Coordinate with housekeeping and other departments

  to ensure rooms are ready and guest needs are met promptly.

• Process payments

  , maintain billing accuracy, and handle cash/credit transactions securely.

• Address guest concerns or complaints

  professionally, ensuring timely resolution and guest satisfaction.

• Monitor lobby and front desk areas

  , keeping them organized, clean, and welcoming.

• Assist with concierge tasks

  , such as arranging transportation, restaurant bookings, or tour recommendations.

• Uphold hotel standards

  , maintain confidentiality, and ensure compliance with safety and security procedures.

Preferred candidate profile

• Diploma in Tourism / Hospitality Management
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage