Front Office Associate

Company Description

Minimalist Hotels is a design-focused hospitality chain that blends modern accommodations with vibrant community experiences. Since opening our first property in 2017, we have welcomed over 50,000 guests from more than 50 countries. With four locations across India and new properties upcoming in Goa and Jaipur, Minimalist Hotels offers a unique combination of private and shared accommodations, catering to young urban travelers seeking social, authentic, and design-driven experiences. Beyond lodging, we host events, workshops, art exhibits, and culinary experiences to create multidimensional spaces that foster connections. Our mission is to deliver memorable stays that celebrate design, travel, and community.

Role Description

We are seeking a highly motivated Front Office Associate for a full-time, on-site role at our Minimalist VNS location in Varanasi. The role involves managing check-in and check-out processes, assisting guests with inquiries, handling reservations, and providing exceptional customer service to ensure a seamless and welcoming experience for all guests. The associate will also manage front desk operations efficiently while maintaining a professional demeanor and assisting with administrative tasks to support overall hotel operations.

Qualifications

• Proficient in Receptionist Duties and Check-in processes, with strong attention to detail
• Excellent Customer Service skills to ensure a positive guest experience
• Strong Communication and Phone Etiquette skills for professional and pleasant interactions
• Ability to work in a fast-paced environment and manage multiple tasks effectively
• Previous experience in hospitality or front desk roles is a plus
• Basic computer skills, including familiarity with reservation systems and Microsoft Office
• Flexibility to work in shifts, including weekends and holidays