Front Office Assistant

The successful candidate will be responsible for handling challenging situations with guests in a diplomatic manner. You will be expected to maintain a high level of output and quality regardless of the task load. It is important to take initiative and act quickly to deliver projects in a professional manner. In this role, you will need to take action to ensure the overall success of the department/organization by coordinating with all departments. Other responsibilities include controlling front office cash/IOU clearance, taking handover from the previous shift, and assigning rooms for arrivals. You will be responsible for conducting the check-in/check-out procedure according to the established standards of the company. Additionally, monitoring the house position, room reservations, and room blockings for the current and next shift will be part of your duties. It is crucial to ensure that approved billing, cashiering, and accounting practices are followed at all times. Promptly resolving guest complaints to the entire satisfaction of the guest is also a key aspect of this role. This is a full-time position with benefits such as provided food, paid sick time, and provident fund. The schedule for this role is the evening shift, and the work location is in person.,