Role & responsibilities Actively promote spa treatments, services and retail, programs, promotions anand/ord / or discounts available Performing all spa treatments as per product and spa guidelines to include ,head and body massages, facials, manicure, pedicure, hot stone treatments. To take responsibility for acquiring accurate product knowledge with regard to facilities, services, treatments and merchandise available Delivering the highest standard of treatments To provide beauty treatments, including manicures and pedicures as required by our guests Carries out the beauty treatments offered by the Spa in accordance with the brand's treatment standards and protocols Up-sUpsellingelling spa Treatments and products where possible Provide professional massages and body treatments for any guest/resident Genuine interest in holistic spa treatments Provide treatments in a consistently thorough manner and in compliance with established Company procedures and practices
To work in Front office department and have experience of Front Desk, Guest Relations or Reservation, and support Team to ensure smooth and efficient service. About the Role To ensure consistent adherence to luxury service standards and guest engagement protocols across Front office touchpoints. Responsibilities Welcome and greet guests warmly upon arrival. Perform online check-in and check-out procedures swiftly and accurately using the Property Management System (PMS). Maintain knowledge of hotel facilities, services, and local attractions to offer personalized recommendations. Assist with room assignments, upgrades, and special requests in coordination with the Reservations and Housekeeping teams. Operate the front office systems and ensure accurate entry of guest information, billing, and reservations. Handle cash, credit, and other payment transactions securely and accurately. Coordinate with other departments (Housekeeping, Concierge, Food & Beverage, Maintenance) to ensure guest needs are met efficiently. Support concierge services such as transportation arrangements, restaurant bookings, and tour reservations when required. Maintain professional grooming, uniform, and appearance at all times. To support training of Front office staff to build a knowledgeable and service-oriented team. Qualifications IHM Graduate Rooms Operations Management course