Front Desk Receptionist

Role & responsibilities

Key responsibilities

• Visitor management:

  Greet and welcome Members & guests in a professional and friendly manner, direct them to the appropriate person or office, and maintain logs.

• Communication:

  Answer, screen, and forward incoming phone calls, take messages, and provide basic information about the club's services, location, or hours.

• Administrative support:

  Handle incoming and outgoing mail and deliveries, sort mail, make copies, and assist with data entry and filing.

• Scheduling:

  Manage calendars and schedule appointments or meetings for employees.

• Office maintenance:

  Keep the reception area clean, organized, and presentable.

• Supply management:

  Monitor office supplies and restock them as needed.

Preferred candidate profile

• Communication:

  Excellent verbal and written communication skills are crucial for interacting with Members, Guests and staff.

• Customer service:

  A friendly, professional, and customer-service-oriented attitude is key to creating a positive first impression.

• Organization and multitasking:

  The ability to multitask, prioritize tasks, and stay organized is vital for managing a busy front desk.

• Professionalism:

  A professional demeanor and appearance are important for representing the company well.

• Problem-solving:

  The ability to remain calm and find solutions under pressure is a valuable skill.

• Attention to detail:

  A strong focus on accuracy in handling information and paperwork is essential.