Front Desk Executive

Job Title: Front Desk Executive - Retrieve Health & Wellness, Ernakulam

Job Type: Full-time

Salary: Rs. 18,000/- Rs. 20,000/-

Job Description: Join our team at Retrieve Health & Wellness, where hospitality meets elegance in the heart of Ernakulam. We are seeking a dynamic Front Desk Executive to be the face of our boutique hotel, ensuring exceptional guest experiences from check-in to check-out.

Key Responsibilities:

• Guest Reception and Check-in/Check-out: Warmly welcome guests upon arrival, efficiently handle check-ins and check-outs, and provide accurate information about hotel services, amenities, and local attractions.
• Customer Service Excellence: Anticipate guest needs and respond promptly and professionally to all inquiries and requests. Maintain a courteous and efficient approach to problem-solving to ensure guest satisfaction.
• Reservation Management: Manage room reservations using our hotel management system, ensuring accuracy in bookings and cancellations. Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests.
• Communication Hub: Serve as a central point of communication between guests and hotel departments. Relay messages, coordinate special requests, and assist with additional services as needed.
• Administrative Support: Perform administrative tasks such as handling phone calls, emails, and guest correspondence. Maintain records and files to ensure seamless operations.

Qualifications:

• Proven experience as a Front Desk Executive or similar role in the hospitality industry.
• Exceptional customer service skills with a friendly and professional demeanor.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and hotel management software.
• Ability to multitask and work efficiently in a fast-paced environment.
• Fluency in English and Malayalam; knowledge of additional languages is a plus.

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for career growth and development.
• Pleasant working environment in a stylish boutique hotel.

Application Process: If you are passionate about hospitality and meet the above qualifications, we invite you to join our team. Please submit your resume and a cover letter outlining your suitability for the position to admin@retrieve-wellness.com. We look forward to welcoming the right candidate to our boutique hotel in Ernakulam.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Ernakulam, Ernakulam - 682017, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Front desk: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person