Job
Description
About Medifirst Medifirst Multispeciality Hospital is a premier healthcare destination in Ranchi known for its excellence in Orthopedics, Gynecology, Sports Injury, Spine Surgery, Trauma, and Critical Care. Our mission is to provide world-class, compassionate medical care with a focus on timely diagnosis, expert treatment, and patient satisfaction. Role Overview We are looking for a Patient Inquiry Conversion Executive to manage incoming inquiry calls related to Orthopedics, Gynecology, Sports Injuries, and Emergency Ambulance Services. Your primary responsibility will be to convert incoming patient calls into hospital visits or appointments , ensuring the patient receives a guided and reassuring experience. Key Responsibilities Handle inbound calls from patients seeking information or help regarding Orthopedic, Gynecology, Sports Injury, or Emergency Services. Understand patient needs, provide accurate information about hospital services, specialist availability, and appointment scheduling. Build trust and confidence during calls and motivate patients to visit the hospital for consultation or treatment. Coordinate with the front desk, ambulance services, and doctors for smooth patient onboarding. Follow up with inquiries that did not convert initially, encouraging walk-ins or confirmed appointments. Maintain a daily record of calls, conversion metrics, and feedback for continuous improvement. Ensure emergency ambulance inquiries are addressed with urgency and accurate coordination. Who Should Apply Strong communication skills in Hindi and basic English. Prior experience in hospital inquiry desk, call center, or patient support roles is a plus . A people-friendly personality with empathy and a problem-solving mindset. Comfortable using basic computer systems, CRM, or telephony platforms. Why Join Us? Be part of a fast-growing, trusted hospital in Ranchi. Contribute to life-saving services and patient wellness. Work in a professional and compassionate healthcare environment. Growth opportunities in patient relations and healthcare operations. Show more Show less
