Front Desk Executive

Job Summary: We are seeking an experienced Front Desk Executive to oversee the front desk operations, manage reservations, and ensure seamless guest experiences at our hotels The successful candidate will be responsible for managing bookings, coordinating with guests, OTA's, and maintaining high standards of customer service. Key Responsibilities: - Manage reservations and bookings, ensuring accurate and timely updates - Coordinate with guests, respond to inquiries, and provide excellent customer service - Oversee front desk operations, including check-in/check-out processes and room allocation - Maintain accurate records and reports, including occupancy rates and revenue - Collaborate with the management team to develop strategies for improving guest satisfaction and revenue growth - Ensure compliance with company policies and procedures - Coordinate with housekeeping and other departments for guest needs - Handle billing and payments accurately - Address guest queries and resolve complaints in a professional manner - Maintain front desk cleanliness and administrative records - Ensure a seamless guest experience from arrival to departure Requirements: - 1+ year of experience in hospitality or customer service - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and multitask effectively - Proficiency in reservation management software and Microsoft Office and Excel - Strong attention to detail and organizational skills - Strong communication and interpersonal skills - Basic knowledge of PMS (Property Management Systems) is an advantage What We Offer: - Competitive salary and benefits package - Opportunity to work in a dynamic and growing company - Collaborative and supportive team environment How to Apply: If you are a motivated and customer-focused individual with a passion for hospitality, please submit your resume. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Schedule: Day shift Evening shift Monday to Friday Morning shift Night shift Rotational shift US shift Weekend availability Supplemental Pay: Yearly bonus Ability to commute/relocate: Chalakudi Town, Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Location: Chalakudi Town, Thrissur, Kerala (Preferred) Work Location: In person Expected Start Date: 22/05/2025