Front Desk executive at Nariman Point

Front Desk Operator Cum Travel Desk Executive

• Reception Management

• Handling Travel Desk

Key Performance Indicators - KPI

• Welcome and assist visitors by greeting and directing them appropriately.
• Notify relevant employees of visitor arrivals promptly.
• Oversee security and telecommunications systems to maintain a secure environment.
• Address visitor inquiries, calls, and emails, providing accurate information and support.
• Handle courier and postal services, including tracking and distribution.
• Manage vendor billing processes, ensuring invoices are timely and accurate
• Provide assistance to colleagues as required.

Handling Travel Desk

• Efficiently manage end-to-end travel arrangements across India, including flights, trains, transportation, and hotel accommodations, while ensuring cost-effectiveness.
• Manage and monitor all employee bookings through vendor.
• Ensuring the travel tickets are being shared with the travellers
• Maintain regular communication with travelers to provide updates on logistics.
• Handle emergency changes or cancellations calmly and professionally.
• Manage all incoming travel requests and oversee the subsequent processes.
• Handle phone calls and correspondence (emails, letters, packages, etc.).
• Ensuring updation of travel MIS (as per prescribed format) on daily basis.
• Submit all travel invoices (Airline invoice, GST invoice, MMT invoice) to the finance team promptly.

HR & Admin support

• Managing day-to-day office administration activities
• Maintaining office supplies, stationery, and inventory records
• Ensuring proper upkeep of office facilities and equipment
• Handling courier, mail management, and documentation
• Assisting HR team with joining formalities and documentation, and other HR related work as and required.
• Helping with planning, organizing, and coordinating employee engagement events
• Monitor office supply inventory and place orders as needed to ensure availability.
• Supporting management in administrative tasks as required
• Preparing basic reports, MIS, and maintaining data records

REQUIRED KNOWLEDGE, SKILL & ABILITIES

• Knowledge of latest Travel desk
• Basic computer knowledge with understanding of technology to guide implementation.

EDUCATION AND EXPERIENCE

• Bachelors in Arts, Bachelors in Commerce
• 3-5 years of experience

REPORTING RELATIONS

• Bottom UP: Location in Charge & Head Human Resources
• The position envisages dual reporting. Administrative day to day affairs reporting shall be to the location in charge and functional reporting to Head-HR

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The position requires full time physical presence, attention & devotion at the work station.
• Sitting for long periods of time in front of a computer is common. May result in repetitive strain on the neck and back.
• It is subject to mental stress caused by rapidly changing business environment, diversity in the organization, tight deadlines.
• Strict corrective initiatives must always be met and deadline induced mental stress is frequent.

CONCLUSION