Front Desk Associate

Specific Responsibilities: Guest Interaction: Warmly greeting guests, providing information about the hotel and local area, and addressing any concerns or requests.  Reservations: Managing online and phone reservations, confirming bookings, and handling any necessary adjustments or cancellations.  Check-in/Check-out: Efficiently processing guest check-ins and check-outs, including verifying information, assigning rooms, and handling payments.  Communication: Answering phone calls, taking messages, and directing inquiries to the appropriate personnel.  Record Keeping: Maintaining accurate guest records, updating information, and managing room availability.  Problem Solving: Addressing guest complaints and issues, escalating to management when necessary, and ensuring guest satisfaction.  Coordination: Collaborating with other hotel departments (e.g., housekeeping, maintenance) to fulfill guest needs and requests.  Upselling/Promotion: Promoting hotel services and amenities, and potentially participating in sales initiatives.  Financial Transactions: Handling cash, credit card transactions, and reconciling payments.  Maintaining a professional and welcoming environment: Ensuring the front desk area is clean, organized, and conducive to a positive guest experience.  Key Skills and Qualifications: Excellent communication and interpersonal skills. Strong customer service orientation. Proficiency in using hotel management software and systems. Ability to handle multiple tasks and prioritize effectively. Problem-solving and conflict-resolution skills. Attention to detail and accuracy in record-keeping. Positive and professional attitude.