Front Desk Associate

Job Summary:

The Front Office Associate is the face of the hotel and the first point of contact for guests. This role is responsible for ensuring a welcoming, smooth, and efficient check-in and check-out experience, handling guest requests, and providing outstanding customer service throughout their stay.

Key Responsibilities:

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Perform check-in and check-out procedures efficiently and accurately using the hotel PMS (Property Management System).
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Maintain guest records and ensure all information is accurate.
• Manage reservations and room assignments according to guest preferences and availability.
• Coordinate with housekeeping and maintenance departments for room readiness and guest requests.
• Process payments, issue room keys, and prepare bills and receipts.
• Maintain the front desk area in a neat and professional condition.
• Follow hotel security and safety procedures at all times.
• Assist in upselling hotel services, amenities, and room upgrades.
• Handle wake-up calls, messages, and mail distribution.
• Monitor guest feedback and escalate issues when necessary.
• Maintain confidentiality of guest information and hotel data.

Qualifications & Skills:

• High school diploma or equivalent; degree in hospitality management is a plus.
• Proven experience in a customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using hotel software systems (e.g., Opera, IDS, Cloudbeds).
• Multilingual abilities are an advantage.
• Flexibility to work in shifts, including nights, weekends, and holidays.
• Professional appearance and demeanor.

Work Environment:

• Interaction with guests from diverse backgrounds.
• Fast-paced, guest-centric environment.

Job Type: Full-time

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid time off
• Provident Fund

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person