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Linchpin Technologies
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Freshers/Customer Service/BPO-Voice Process

Freshers/Customer Service/BPO-Voice Process

Linchpin Technologies

0 - 4 years

3 - 8 Lacs

Gurgaon / Gurugram Haryana India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Voice Clarity Customer Handling Problem Solving Call Management crm software

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking enthusiastic Freshers/Customer Service Representatives for our BPO-Voice Process team in India. This role is ideal for individuals looking to kickstart their career in customer service and gain valuable experience in a dynamic environment. Responsibilities Handle customer inquiries and provide accurate information in a professional manner. Resolve customer complaints and issues efficiently and effectively. Document all customer interactions and maintain accurate records. Follow up with customers to ensure their issues are resolved to their satisfaction. Collaborate with team members and other departments to improve service delivery. Meet performance metrics and targets set by management. Skills and Qualifications Excellent communication skills in English and local languages. Strong problem-solving abilities and a customer-oriented mindset. Basic computer skills and familiarity with MS Office applications. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Good listening skills and attention to detail. Willingness to work in rotational shifts, including weekends and holidays.

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Freshers/Customer Service/BPO-Voice Process