Fresher's Welcome - HR Help Desk

Teleperformance (TP)

0 - 1 years

1 - 3 Lacs

gurugram

Posted:None| Platform:

Apply

Skills Required

hr support hr help desk voice support query management query handling helpdesk management employee grievances hr ops

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation: HR Helpdesk Representative

Key Role & Responsibilities:

Responsible to manage end to end process delivery for HR Helpdesk Team and Manage day to day employee queries.
Should be graduate in any stream.
Should be well versed in computer knowledge -MS Office.
Good Communication Skills
Should be comfortable in Voice and Email process. Voice is mandate. Person should be comfortable in blended process.
Should be staying in TP Hiring Zone.
HR Knowledge will be added advantage though not mandatory.
Process works all 7 days 8:00 AM to 8:00 PM IST- Shift duration is 9 hours with rostered week offs.
Person needs to work 6 Days with rostered shifts and week offs.
Responsible to ensure meeting client TAT, SLAs and KPIs
Responsible to ensure Email Completion for 24 hours and 48 hours
Responsible to provide delivery with Zero escalations.
Come up with ideas to improvise the processes.
Overall accountability to achieve process SLAs/KPIs for both TAT and Accuracy.
Cohesive work environment to ensure bonding among team members.
Maintaining positive environment on the floor.
No leaves during the training and no long leaves in first 6 months.
Training -Roster off -Can work on Sunday

If Interested , Please share your Cv directly on Alok.Sharma2@teleperformancedibs.com

More Jobs at Teleperformance (TP)

Medical Coding Executive

Navi Mumbai, Thane

1 - 2 yrs

INR 2 - 2 Lacs

International Process Customer Support @Gurgaon

Gurgaon

Experience: Not specified

INR 3 - 4 Lacs

Customer Support Representative

Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Workforce Management Analyst

Hyderabad

2 - 6 yrs

INR 0 - 0 Lacs

Director - Network Operations For HYD. (Immediate joiner pref.)

Hyderabad

10 - 20 yrs

INR 32 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.