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Freshers / Experienced - Customer Service

0 - 4 years

0 - 4 Lacs

Thane Maharashtra India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Call Center Customer Care CSE Bpo Customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Description We are looking for enthusiastic and dedicated individuals to join our Customer Service team. This role is open to freshers and experienced candidates with 0-4 years of experience who are passionate about delivering exceptional customer service. You will be the first point of contact for our customers, helping them with their queries and ensuring a positive experience. Responsibilities Responding to customer inquiries via phone, email, and chat in a timely manner. Resolving customer complaints and issues efficiently to ensure customer satisfaction. Providing detailed information about products and services to customers. Maintaining accurate records of customer interactions and transactions. Collaborating with team members to improve customer service processes and achieve team goals. Identifying opportunities for upselling and cross-selling products and services. Skills and Qualifications Excellent communication skills in English and Hindi (additional languages are a plus). Strong problem-solving abilities and customer-oriented mindset. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency in using customer service software and tools (e.g., CRM systems). Basic understanding of sales principles and customer service practices. Good interpersonal skills with the ability to build rapport with customers. Basic computer skills including MS Office (Word, Excel, Outlook).

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Information Technology and Services

San Francisco

50-100 Employees

1219 Jobs

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