Fraud Prevention Analyst

As a Fraud Prevention Analyst at our company, you will play a crucial role in client service and operational execution tasks. Your main responsibility will be to control risks and enhance controls related to your job and areas of responsibility, ensuring compliance with rules and regulations. You will follow well-defined procedures, utilizing your judgment based on practice and previous experience. Key Responsibilities: - Deal with customer queries and ensure appropriate resolution to manage customer experience and NPS (Net Promoter Score). - Process transactions according to approved processes, international regulations, and pre-agreed service levels with speed and accuracy. - Handle customer requests using defined scripts and processes, adhering to Service Level Agreements. - Release and verify funds across various systems, identify, log, and escalate complaints, and resolve queries. - Manage your daily workload efficiently, ensuring timely resolution of telephone enquiries and queries. - Identify potential loss situations promptly and escalate to minimize risks. - Adhere to information security policies, assist in section administration, and maintain quality control discipline. - Resolve day-to-day queries, escalating complex ones to the management team. - Report issues promptly to prevent possible damage or fraud. - Drive your own performance management, identify process improvements, and maintain effective performance in dynamic business circumstances. - Demonstrate knowledge of risk awareness, audit disciplines, and controls. Qualifications Required: - Previous experience in customer service and operational execution tasks. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work well under pressure and meet deadlines. - Knowledge of risk awareness, audit disciplines, and controls. This role is based out of Noida. Purpose of the role: To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities: - Provide customer service through various communication channels. - Resolve more complex customer needs with personalized solutions. - Collaborate with teams to align customer care processes. - Identify areas for improvement and provide recommendations. - Develop and implement customer care procedures and controls. - Prepare reports and presentations on customer care performance. Analyst Expectations: - Meet stakeholder and customer needs through operational excellence. - Perform activities in a timely and high standard manner. - Take ownership of managing risk and strengthening controls. - Build relationships with stakeholders and customers to address their needs. - Demonstrate understanding of procedures and make informed judgments. As a valued member of our team, you are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset to Empower, Challenge, and Drive.,