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Fraud & Claims Operations Associate Manager

Job Expired: This job listing has expired.

Fraud & Claims Operations Associate Manager

Wells Fargo

10 - 15 years

15 - 30 Lacs

Chennai

Posted:3 months ago| Platform:

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Skills Required

Fraud Claims Operations aml risk management customer relationship team management anti money laundering customer service process improvement regulatory compliance financial services risk control kyc claims management fraud claims

Work Mode

Work from Office

Job Type

Full Time

Job Description

About this role: Wells Fargo is seeking a Fraud Claims Operations Associate Manager. In this role, you will: Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience Manage allocation of people and financial resources for Fraud and Claims Operations Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 10+ years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years Leadership experience Desired Qualifications: Experience in Financial Services, Fraud, Investigations. Leadership experience is required.

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Wells Fargo

www.wellsfargo.com

Banking and Financial Services

San Francisco

Around 268,000 Employees

849 Jobs

Key People

Charlie Scharf

CEO
Cathy Bessant

Chief Operating Officer
Alfredo A. Pedroza

General Counsel
Kristin T. M. D. Coronado

Chief Financial Officer

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Fraud & Claims Operations Associate Manager