Fraud & Claims Operations Associate Manager

Job Description

About this role: Wells Fargo is seeking a Fraud Claims Operations Associate Manager. In this role, you will: Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience Manage allocation of people and financial resources for Fraud and Claims Operations Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 10+ years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years Leadership experience Desired Qualifications: Experience in Financial Services, Fraud, Investigations. Leadership experience is required.