Franchisee Onboarding Manager

Job Title: Franchisee Onboarding Manager Location: Kolkata, India Department: Franchise Development Employment Type: Full-Time Key Responsibilities: Franchisee Onboarding & Support Be the single point of contact for new franchisees in Kolkata from agreement signing to launch. Coordinate onboarding schedules, documentation, and training requirements. Ensure smooth handover from the sales team to operations. Training Coordination Organize and facilitate franchisee training programs (in-person and virtual). Work with internal teams (e.g., operations, marketing, HR) to ensure all content is up to date. Ensure franchisees understand brand standards, SOPs, and compliance requirements. Process Management Track and manage onboarding milestones using internal CRM/tools. Ensure timely completion of checklists, setup processes, and documentation. Monitor readiness for franchise launch and report risks/delays to management. Stakeholder Communication Liaise with cross-functional teams to ensure franchisee needs are met. Collect feedback from franchisees and contribute to process improvement. Post-Launch Follow-up Provide support in the first 30-60 days post-launch to ensure smooth operations. Conduct regular check-ins and address any teething issues. Requirements: Bachelor's degree (preferred in Business, Management, or Operations). 3-5 years of experience in franchise operations, onboarding, or project coordination. Prior experience in wellness, healthcare, or F&B sectors is a plus. Excellent communication, interpersonal, and relationship-building skills. Organized, detail-oriented, and able to manage multiple onboarding processes simultaneously. Comfortable using tools like Excel, CRM systems, project management tools (Asana, Trello, etc.). Fluent in English, Hindi, and Bengali (preferred). What We Offer: Opportunity to be part of a fast-growing wellness brand with purpose. Collaborative and positive work culture. Competitive salary and performance-based incentives. Growth and learning opportunities in a dynamic environment. If interested share your updated CV via WhatsApp - 8655732168.