Founder s Office - Strategy & Operations

Key Responsibilities

Strategic Collaboration & Institutional Coordination

• Serve as the Chancellor's trusted advisor in aligning strategic priorities across teams.
• Facilitate cross-functional collaboration to execute initiatives and track institutional goals.

Organizational Structuring & Enablement

• Support in designing and refining scalable organizational structures and governance models.
• Coordinate with functional heads to define roles, enhance interdepartmental workflows, and build high-performing teams.

Process Design & SOP Development

• Lead the creation, documentation, and institutionalization of

  Standard Operating Procedures (SOPs)

  .
• Ensure continuous process optimization based on stakeholder input and evolving institutional needs.

Lean Operations & Efficiency

• Identify inefficiencies and operational bottlenecks, and drive lean, scalable solutions.
• Collaborate with departments to streamline delivery models and reduce turnaround times.

Cross-Functional Project Support

• Manage and monitor cross-departmental strategic projects, ensuring alignment and timely execution.
• Act as the single point of accountability for multi-team initiatives.

Strategic Partnerships & External Engagement

• Assist in developing partnerships with industries, academic bodies, and public/private stakeholders.
• Coordinate internal readiness for operationalizing partnerships and new revenue opportunities.

CRM & Sales System Optimization

• Collaborate with business and tech teams to configure CRM workflows across

  B2B, B2C, and B2B2C

  models.
• Enable data-driven decision-making through well-integrated sales and marketing systems.

Academic Program Development & Policy Alignment

• Support the implementation of NEP 2020 and the National Credit Framework.
• Facilitate design and rollout of skill-based, industry-integrated degree programs.

Admissions & Outreach Strategy Support

• Coordinate with the admissions team to optimize enrollment strategy and operations.
• Ensure alignment between outreach, marketing, and institutional goals.

Talent Acquisition Coordination

• Partner with HR and hiring managers to align workforce planning with organizational priorities.
• Support smoother onboarding and talent integration processes.

Digital Infrastructure & Systems Support

• Ensure university digital platforms and tech systems are aligned with user and institutional needs.
• Coordinate between tech teams and functional heads for systems development and maintenance.