Engagement Delivery Leader  Digital Workplace Operations

8 - 10 years

4 - 7 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Manage end-to-end delivery of DWO services for Lifesciences, Pharma, and Healthcare clients.
  • Align delivery operations with client expectations, contractual obligations, and organizational goals.
  • Collaborate with Engagement Delivery Lead to define and execute delivery strategies and transformation roadmaps.
  • Drive operational excellence through automation, innovation, and continuous improvement.
  • Build and maintain strong client relationships, ensuring high satisfaction and engagement.
  • Monitor delivery performance, financial metrics, and risk mitigation plans.
  • Ensure compliance with industry regulations, data privacy, and security standards.
  • Support business growth through opportunity identification and expansion of existing engagements.
  • Lead global teams across geographies, ensuring effective resource utilization and talent development.
  • Maintain PCSAT scores of 9+ through proactive issue resolution and stakeholder engagement.

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