Forward Deployed Engineer - Deployment Strategist

About Salesforce: At Salesforce, we are known as the Customer Company, leading the future of business by combining AI, data, and CRM technologies. We are committed to helping companies in various industries innovate and connect with customers in new and meaningful ways. As a Trailblazer at Salesforce, you are encouraged to drive your performance, chart new paths, and contribute to the betterment of our world. If you believe in the power of business as a force for positive change and in the importance of businesses doing well while also doing good, then you have found the right place to thrive. About the Role: The company is currently looking for a Forward Deployed Engineer - Deployment Strategist to fill a crucial hybrid position that combines technical expertise with strategic problem-solving skills. In this role, you will be responsible for deploying AI-powered solutions on the Salesforce platform with a focus on driving business impact and adoption. As a trusted advisor, you will bridge the gap between customer requirements and product innovation to ensure long-term success and value realization. You will lead a team of Forward Deployed Engineers, oversee deployments, foster collaboration, set goals, and address challenges. Additionally, you will play a key role in connecting customer needs with product development, providing field insights to influence enhancements and accelerate the product roadmap, thereby keeping the Agentforce platform at the forefront of AI solutions. A successful Forward Deployed Engineer - Deployment Strategist will have a deep understanding of our customers" most complex problems and will be adept at crafting and deploying innovative solutions that leverage our Agentforce platform and beyond. Your Impact: Strategic Solution Architecture & Design: Lead the analysis, design, and hands-on implementation of intelligent AI-powered agents within Salesforce environments, utilizing a range of technologies including Agentforce, Data Cloud, Flow, Lightning Web Components (LWC), Apex, and Salesforce APIs. Translate complex business challenges into actionable technical requirements and strategic deployment plans. AI & Data Mastery for Impact: Take ownership of the end-to-end data landscape, creating robust data models, developing efficient processing pipelines, and establishing seamless integration strategies. Employ advanced AI orchestration frameworks and engineering techniques to build sophisticated conversational AI solutions that optimize data for AI applications. Full-Lifecycle Deployment & Optimization: Oversee the successful deployment of solutions, ensuring seamless integration with existing customer infrastructure. Continuously monitor performance, identify bottlenecks, and implement optimizations to enhance reliability, scalability, and security. Entrepreneurial Execution & Rapid Prototyping: Operate with a mindset focused on rapid prototyping, iterative development, and timely delivery of impactful solutions. Adapt quickly to evolving customer priorities and technical challenges in dynamic environments. Trusted Technical & Strategic Partner: Collaborate closely with client teams to understand their operational challenges and strategic objectives. Act as a primary technical advisor, providing expert guidance and presenting results that drive measurable value and adoption. Product Evolution & Feedback Loop: Act as a crucial feedback loop between customers and internal product/engineering teams to influence future product enhancements. Provide insights that shape the strategic direction of the platform and contribute to broader product improvements. Business Process Transformation: Analyze existing business processes and identify automation opportunities through intelligent agents. Guide customers through process transformation and reengineering to drive efficiency and effectiveness. Team Leadership in Deployment Execution: Lead a team of peers in executing deployment initiatives, providing technical guidance, promoting collaboration, and ensuring successful project delivery. Required Qualifications: - 5+ years of hands-on experience in solutioning, including design, implementation, and testing of cloud-based technologies - Proficiency in Salesforce platform components like Flow, Lightning Web Components (LWC), and Salesforce APIs - Hands-on experience with AI/LLM technologies - Strong background in data modeling, processing, integration, and analytics with expertise in data platforms - Exceptional problem-solving skills in unstructured environments - Demonstrated entrepreneurial spirit and focus on customer impact - Excellent communication and collaboration skills - Proven team leadership experience - Prior customer-facing experience in a technical role - Willingness to travel as needed Preferred Qualifications: - Experience with Salesforce Data Cloud and/or Agentforce platform - Background in developing conversational AI solutions in regulated industries - Proficiency in programming languages like JavaScript, Java, Python, or Apex - Salesforce platform certifications - Knowledge of Salesforce CRM components - Experience with AI/ML concepts beyond LLMs - Bonus points for deploying solutions in customer environments,