Forecasting Manager II Gurgaon II WFO

10 - 20 years

15 - 20 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Skills Required

  • 13+ years in contact center environments; 8+ years in WFM Forecasting leadership.

  • Expertise in WFM platforms (Verint, IEX, Genesys, Avaya).

  • Proficiency in Microsoft Excel and forecasting methodologies.

  • Strong leadership, communication, and stakeholder management skills.

  • Deep understanding of contact center metrics and financial impact.

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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