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Floor Support - Quality Services

2 - 7 years

3 - 15 Lacs

Jaipur Rajasthan India

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

Root Cause Analysis Technical Support Data Analysis Process Improvement Floor Support

Work Mode

On-site

Job Type

Full Time

Job Description

What Youll Do: The Floor Support acts as a subject matter expert in various processes as it relates to dealing with customers on a daily basis, promptly responding to all inquiries over the phone in a courteous and efficient manner and takes necessary follow up actions until the customer issues are fully resolved. Assist team members by answering questions and providing support on customer transactions, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review Assist with distribution of reports, mail, and other correspondence to team members Flexible team player in respect to investing additional time in to the team when necessary; including coverage on when required and support in team hours tracking/progression throughout each month Champion company core values and other company programs to engage and motivate our employees Other duties as assigned

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Bill Gosling
Bill Gosling
www.billgosling.com

Customer Service Outsourcing

Winnipeg

500+ Employees

76 Jobs

    Key People

  • Bill Gosling

    Founder & CEO

  • James Young

    President

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