Quality Analyst (Transactional) BlackBeltHelp

3.0 - 7.0 years

0 Lacs

haryana

On-site

The Quality Analyst role, based in Gurgaon with work from office arrangement, involves managing day to day operations related to quality, audit, process control, and improvement. Responsibilities include auditing calls of US representatives to gather crucial data for strategic decision-making, assigning calls to teams considering centers, agents, and call volume ratios, tracking productivity, AHT, and center balance daily, as well as updating and maintaining processes. The role also involves auditing new trainees, providing feedback, offering floor support, conducting OJT, and participating in fortnightly calls with business partners to address process-related queries. Maintaining a query tracker for process-related inquiries and engaging with clients for resolution is also a key responsibility. The ideal candidate should have at least 3 years of experience in a BPO QA role, hold a graduate degree in any stream, and possess a solid understanding of quality aspects and quality functions.,

Posted 2 weeks ago

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NIIT is Urgently hiring Voice & Accent trainer(Gurgaon) NIIT

8.0 - 13.0 years

5 - 9 Lacs

Gurugram

Work from Office

Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Gurgaon location. Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. JD : The trainer should be able to deliver on the following: Should have core expertise in V&A Training. Floor support, Should have conducted V&A and Accent neutralization sessions. Know about training delivery and feedback techniques on communicative skills and soft skills in Australian V&A. Monitor calls and share feedback on CTQ parameters. Coaching the bottom quartile and showing an improvement in call & and email quality Well-versed in Soft Skill & VnA and training methodologies Floor Support experience. Exposure to Quality improvement Audits and Soft Skill Training Develop and formulate customer experience training curriculum, conduct group training and individual coaching and knowledge assessment to new and existing agents with the objective of ensuring superior and consistent service quality Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment. Must have worked on Net promoter Score Shift Timings :US Shifts City:Gurgaon Mode : Classroom No of working Hours-5 days/ 10 hours Assignment duration -6 months extendable based on performance Start date Immediate

Posted 1 month ago

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Data Entry Operator (NATS) Ciel Hr

0.0 - 1.0 years

3 - 6 Lacs

Ahmedabad, Gujarat, India

On-site

Position: Floor Support Executive Location: Nearby Bank Branch (based on your residence) Employment Type: 1-Year NATS Trainee (Certificate issued by the Government of India upon completion) Payroll: CIEL HR Job Nature & Responsibilities Assisting with new account opening form filling Cheque filling support Passbook entry Handling customer queries and document collection Activating Net Banking and Mobile Banking for customers Preferred Candidate Profile Graduates from 2021 to 2024 batch only Must have completed degree with provisional certificate Willingness to work as a trainee for 1 year under the NATS scheme Salary Structure Total Take-Home: 12,000/month 7,500 paid by CIEL HR Team 4,500 paid under the NATS stipend No PF or ESI benefits Benefits 1-Year NATS Apprenticeship with Government Certificate On-the-job training in a leading banking environment

Posted 1 month ago

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Floor Support - Quality Services Bill Gosling

2.0 - 7.0 years

3 - 15 Lacs

Jaipur, Rajasthan, India

On-site

What Youll Do: The Floor Support acts as a subject matter expert in various processes as it relates to dealing with customers on a daily basis, promptly responding to all inquiries over the phone in a courteous and efficient manner and takes necessary follow up actions until the customer issues are fully resolved. Assist team members by answering questions and providing support on customer transactions, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review Assist with distribution of reports, mail, and other correspondence to team members Flexible team player in respect to investing additional time in to the team when necessary; including coverage on when required and support in team hours tracking/progression throughout each month Champion company core values and other company programs to engage and motivate our employees Other duties as assigned

Posted 2 months ago

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