Floor Supervisor

Floor Supervisor European Bistro

Experience Required:

Location:

Type:

Job Summary

Floor Supervisor

Key Responsibilities

Service & Floor Operations

• Oversee daily floor operations to ensure efficient, high-quality service across all shifts.
• Support the team in maintaining the restaurant's service standards, ambience, and cleanliness.
• Manage table allocations, guest flow, and service sequences.
• Assist with opening and closing procedures.

Team Supervision

• Lead, guide, and motivate front-of-house staff during service.
• Provide on-the-job training, refreshers, and performance feedback.
• Ensure uniforms, grooming standards, and staff readiness for service.
• Step in to support service whenever required.

Guest Relations

• Engage with guests and provide personalised, attentive hospitality.
• Handle guest concerns or complaints promptly and professionally.
• Ensure regular guests receive consistent, high-quality service.

Coordination & Communication

• Maintain clear communication between the FOH team and kitchen staff.
• Participate in daily briefings and ensure team members understand menu updates, specials, and service notes.
• Work closely with management to ensure smooth shift operations.

Administrative Support

• Assist with stock checks, requisitions, and inventory tracking.
• Help maintain reservation systems and daily operational documentation.
• Support the Manager with training, reporting, and team scheduling when needed.

Requirements

• 12 years of experience

  in a supervisory role within a restaurant or premium dining environment.

• 3+ years of overall F&B industry experience

  , preferably with European or bistro-style concepts.
• Strong communication and interpersonal skills.
• Excellent leadership abilities with a hands-on, team-oriented approach.
• Strong guest service mindset with the ability to remain composed during busy periods.
• Solid understanding of service standards, restaurant operations, and hospitality best practices.
• Flexibility to work evenings, weekends, and holidays.

Preferred

• Experience in European, international cuisine, or bistro-style dining.
• Knowledge of wines and European service etiquette.