Floor Manager

Employment Type: Full-time We are looking for a proactive Floor Manager to lead operations at our Car Wash & Detailing Studio. The role requires strong leadership, customer handling, and operational management skills, along with the ability to drive business growth. Key Responsibilities Supervise day-to-day operations and staff performance. Ensure high-quality service standards, workflow efficiency, and cleanliness. Train, motivate, and schedule staff to maximize productivity. Handle customer queries, feedback, and escalations professionally. Conduct cold calls to prospective clients and promote detailing packages. Track daily sales, staff attendance, and inventory using MS Excel. Prepare performance reports for management review. Support marketing initiatives and implement promotional activities. Safely drive customer or company vehicles when required (test runs, shifting cars within the facility, etc.). Required Skills & Qualifications Proven experience as a Supervisor/Floor Manager (automotive, hospitality, or service industry preferred). Strong leadership, communication, and interpersonal skills. Experience in cold calling and basic sales. Proficiency in MS Excel (reporting, analysis, data entry). Valid driving license with good driving skills (mandatory). Customer-focused, detail-oriented, and able to work under pressure. Education: Graduate/Diploma in Business, Hospitality, or related field. 2-4 years of relevant experience preferred. What We Offer Competitive salary plus performance incentives. Career growth and training opportunities. Employee discounts on car care services.