Floor Manager

Key Responsibilities:

• Supervising and Managing Staff:

  Floor managers lead and motivate the sales team, providing guidance, training, and performance feedback. They may also be involved in hiring, scheduling, and resolving employee issues.

• Ensuring Excellent Customer Service:

  This includes greeting customers, assisting them with purchases, addressing their concerns, and ensuring a welcoming and efficient shopping environment.

• Maintaining Store Operations:

  This involves managing daily tasks, ensuring the store is well-maintained, and implementing strategies to improve operational efficiency.

• Driving Sales and Achieving Targets:

  Floor managers play a key role in achieving sales targets by implementing sales strategies, promoting products, and motivating the sales team.

• Managing Inventory:

  This includes tracking inventory levels, managing stock movement, and potentially assisting with ordering and replenishment.

• Handling Customer Inquiries and Complaints:

  Floor managers are often the point of contact for escalated customer issues, requiring strong problem-solving and communication skills.

• Maintaining Visual Merchandising Standards:

  Ensuring the jewelry displays are attractive, well-maintained, and consistent with the brand image.

• Implementing Marketing Strategies:

  Floor managers may be involved in executing marketing initiatives to attract customers and boost sales.

Skills and Qualifications:

• Leadership and Team Management:

  Floor managers need to be able to motivate, guide, and develop their team members.

• Excellent Communication and Interpersonal Skills:

  Effective communication is crucial for interacting with customers and staff.

• Strong Sales and Customer Service Skills:

  A customer-centric approach and the ability to drive sales are essential.

• Operational and Organizational Skills:

  Managing daily tasks, inventory, and store operations requires strong organizational abilities.