Floor Manager

Company Description

Playaza Entertainments is a leading Indoor Family Entertainment Center (FEC) in India, renowned for its diverse and high-quality amusement attractions such as video games, redemption games, novelty games, bowling alleys, soft play areas, trampoline parks, and ND cinemas. Owned and operated by the Retail Conglomerate Malabar Group, Playaza aims to create happy and memorable experiences for customers. It has received national recognition, winning awards and ranking among the top five FEC operators in India. Playaza's mission is to become a leading provider of leisure and entertainment offerings in the country.

Role Description

This is a full-time, on-site role located in Kochi for a Floor Manager. The Floor Manager will be responsible for overseeing the daily operations of the entertainment center, ensuring customer satisfaction, managing staff, and maintaining high service standards. Key tasks include monitoring and improving customer service, handling customer inquiries and complaints, training and developing team members, and ensuring a seamless operational flow within the facility.

Qualifications

• Customer Satisfaction and Customer Service skills
• Strong Communication skills
• Operations Management experience
• Training and staff development skills
• Excellent problem-solving abilities
• Ability to work effectively in a fast-paced environment
• Leadership and team management experience
• Bachelor's degree in Business Administration, Hospitality Management, or related field

Apply: Send updated Resume to :hr.tvm@malabargroup.com