Company Description Playaza Entertainments Pvt Ltd is a premium Family Entertainment Center (FEC) brand in India, owned and operated by the Retail Conglomerate Malabar Group. With a focus on creating happy and memorable experiences for customers, Playaza is renowned for its diverse and high-quality amusement attractions, including video games, redemption games, bowling alleys, and trampoline parks. As a two-time National Award winner and a top 5 FEC operator in India, Playaza aims to become a leading provider of leisure and entertainment offerings in the country. Role Description This is a full-time on-site role for a Customer Relations Executive located in Thrissur. The Customer Relations Executive will be responsible for maintaining client relations, ensuring customer satisfaction, providing excellent customer service, and effective communication with customers. Qualifications Interpersonal Skills and Communication Client Relations and Customer Service Customer Satisfaction Ability to work well in a team Strong problem-solving skills Previous experience in customer service or client relations is a plus Bachelor's degree in Business Administration or related field
Company Description Playaza Entertainments is a leading Indoor Family Entertainment Center (FEC) in India, renowned for its diverse and high-quality amusement attractions such as video games, redemption games, novelty games, bowling alleys, soft play areas, trampoline parks, and ND cinemas. Owned and operated by the Retail Conglomerate Malabar Group, Playaza aims to create happy and memorable experiences for customers. It has received national recognition, winning awards and ranking among the top five FEC operators in India. Playaza's mission is to become a leading provider of leisure and entertainment offerings in the country. Role Description This is a full-time, on-site role located in Kochi for a Floor Manager. The Floor Manager will be responsible for overseeing the daily operations of the entertainment center, ensuring customer satisfaction, managing staff, and maintaining high service standards. Key tasks include monitoring and improving customer service, handling customer inquiries and complaints, training and developing team members, and ensuring a seamless operational flow within the facility. Qualifications Customer Satisfaction and Customer Service skills Strong Communication skills Operations Management experience Training and staff development skills Excellent problem-solving abilities Ability to work effectively in a fast-paced environment Leadership and team management experience Bachelor's degree in Business Administration, Hospitality Management, or related field Apply: Send updated Resume to :hr.tvm@malabargroup.com