Floor Manager

Job Description

Floor Manager – Rolex Retail Boutique Location: Kolkata Department: Retail Sales Job Summary: As the Floor Manager at a Rolex retail store, you will be responsible for ensuring an exceptional luxury experience for every customer, managing day-to-day floor operations, supporting the sales team, and maintaining Rolex brand standards. You will lead by example, demonstrating premium service, product knowledge, and team coordination. ⸻ Key Responsibilities: Customer Experience: Ensure a premium and personalized customer experience aligned with Rolex standards. Handle VIP clients and customer service escalations with professionalism. Maintain a welcoming and luxurious store ambiance. Sales & Floor Management: Supervise daily floor operations and ensure smooth functioning. Support and motivate the sales team to achieve monthly and annual targets. Monitor individual and team performance and provide on-the-spot coaching. Team Leadership: Assist in onboarding and training new sales associates. Conduct daily briefings and communicate sales goals and product updates. Manage floor schedules, break times, and shift transitions. Inventory & Visual Merchandising: Coordinate with inventory team for stock availability and display. Ensure correct placement of watches and visual merchandising per Rolex guidelines. Report any discrepancies or damages in inventory. Reporting & Compliance: Prepare daily sales and floor performance reports. Ensure store policies, luxury protocols, and grooming standards are followed. Coordinate with security to ensure product safety and store security. ⸻ Qualifications: Bachelor’s degree or equivalent in Retail, Business, or related field. 3–5 years experience in luxury retail or high-end watches/jewelry. Excellent communication, leadership, and interpersonal skills. Strong knowledge of the luxury market and customer service etiquette. Ability to manage pressure and multitask in a fast-paced environment. ⸻ Preferred Skills: Fluency in English (additional languages a plus). Familiarity with CRM systems and POS software. Passion for horology and knowledge of Rolex history and craftsmanship. Job Type: Full-time Pay: Up to ₹50,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Life insurance Paid time off Provident Fund Schedule: Day shift Work Location: In person