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Firstsource hiring international chat process

Firstsource hiring international chat process

Firstsource

0 - 5 years

1 - 2 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

non voice blended process email support customer service non voice process international non voice chat support international chat process email process chat process communication skills customer support cse chat international process uk process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle complex customer queries through live chat and/or email with speed, empathy, and accuracy
Maintain a high level of professionalism and customer satisfaction across every interaction
Manage multiple chat conversations simultaneously in a fast-paced environment
Troubleshoot product/service-related issues with minimal supervision
Provide guidance to junior team members when needed
Escalate unresolved issues to relevant internal departments in a timely manner
Maintain logs, records, and documentation with attention to detail

B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

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Hiring For International chat support executive

Bengaluru

1 - 3 yrs

INR 1 - 3 Lacs

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