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Firstsource Hiring freshers For email process

Firstsource Hiring freshers For email process

0 - 3 years

|

0 - 2 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

Non Voice Blended Process Email Support Customer Service Non Voice Process International Non Voice Semi Voice Chat Support Bpo Non Voice International Chat Process Email Process Chat Process Customer Support CSE Backend Process Chat International Process Web Chat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Respond to customer emails promptly and professionally within defined service levels.
Understand and resolve customer queries, complaints, and requests related to products/services.
Document and update customer records accurately in internal systems.
Escalate unresolved or complex issues to the appropriate department/team.
Maintain a high level of product/process knowledge to provide accurate information.
Follow communication scripts, standard operating procedures (SOPs), and quality guidelines.
Coordinate with cross-functional teams to ensure timely resolution of customer issues.
Meet performance KPIs such as response time, resolution time, customer satisfaction, and accuracy.

Please bring the original physical copy of any of your identification documents for verification.
B.TECH , B.Sc, Any Post Graduation freshers are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walkin.

Disclaimer:

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