Firstsource hiring For International Upselling Process

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Key Responsibilities

• Handle inbound or outbound calls from UK telecom customers with professionalism and clarity.
  
• Understand customer needs and recommend relevant upgrades, add-ons, or new plans.
  
• Clearly explain product features, pricing, contract terms, and promotional offers.
  
• Meet or exceed daily/weekly/monthly

  upselling targets

  and

  quality metrics

  .
• Resolve customer queries related to billing, network issues, or plan details.
  
• Maintain accurate customer records and update CRM systems after every interaction.
  
• Ensure compliance with UK telecom regulations and company policies.
  
• Maintain high levels of customer satisfaction and first-call resolution.

Required Skills & Qualifications

• Excellent

  English communication skills

  with a clear neutral or UK-friendly accent.
• Prior experience in

  BPO, telecom, or international voice process

  preferred.
• Strong persuasion, negotiation, and problem-solving skills.
  
• Ability to handle a fast-paced target-oriented environment.
  
• Competent in using computers, CRM tools, and call-handling software.
  
• Flexibility to work in

  UK Shifts

  (Afternoon/Evening/Night as per requirement).

• TWO Way Cab Facilities

• Unlimited Incentives

Disclaimer: