Firstsource hiring For international customer Support

0 - 5 years

1 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Key Responsibilities

  • Handle

    inbound/outbound voice calls

    from UK customers regarding telecom products and services.
  • Provide

    accurate information

    about broadband, mobile, landline, and other telecom services.
  • Assist customers with

    billing queries, technical issues, plan upgrades, payments, and service requests

    .
  • Diagnose and troubleshoot basic technical problems and escalate complex issues when required.
  • Maintain

    professional communication

    , adhere to quality standards, and follow process guidelines.
  • Update customer interactions and actions taken in the CRM system.
  • Meet

    performance metrics

    such as call quality, resolution rate, attendance, and productivity.
  • Ensure compliance with

    data protection

    and company policies.

Salary & Benefits

  • Competitive salary + performance incentives
  • Two way cab facilities

  • Attractive incentive structure
  • Paid training and growth opportunities

Disclaimer:

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Firstsource

Business Process Outsourcing (BPO)

Mumbai

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