FirstSource hiring For International Chat Process

About Company

Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom/media, and diverse industries.

Key Responsibilities:

• Handle customer interactions via

  live chat

  , maintaining a high level of professionalism and empathy.
• Assist UK-based customers with inquiries related to

  mobile, broadband, and TV services

  .
• Troubleshoot basic technical issues and escalate complex queries to the appropriate team.
  
• Provide information on billing, usage, plan upgrades, and new offers.
  
• Update customer records accurately after each interaction.
  
• Ensure first-time resolution and strive for high customer satisfaction.
  
• Meet performance metrics such as average handling time (AHT), quality scores, and CSAT.

Required Skills & Qualifications:

• Excellent written English communication skills

  grammar, spelling, and sentence structure.
• 0 to 2 years of experience in

  international BPO/chat support

  preferred.
• Good typing speed (35-40 WPM) with accuracy.
  
• Basic understanding of

  telecom services

  is an advantage.
• Ability to multitask and handle high volumes of chat sessions.
  
• Willingness to work in

  rotational shifts

  (including night shifts) as per UK time zone.
• Minimum education:

  Graduate

  or

  12th pass or 10th pass with relevant experience

  .

Compensation and Benefits:

• Competitive salary with attractive incentives/commissions.
• Performance-based bonuses.
• Health insurance and other standard benefits.
• Professional growth and skill development opportunities.

• Two way cab Facilities

• Candidates with a

  B.Com, B.B.A, B.A

  , or

  any Postgraduate degree

  and

  experience in Customer Support

  are welcome to apply.

• Please bring the original physical copy of any of your identification documents for verification.

• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: