Firstsouce hiring Non-Voice Process

Firstsource

0 - 5 years

0 - 2 Lacs

Bengaluru

Posted:4 days ago| Platform:

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Skills Required

Non Voice Blended Process Email Support Customer Service Non Voice Process International Non Voice Chat Support International Chat Process Email Process Chat Process Customer Support CSE Customer Care International Process Web Chat International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle inbound and outbound customer inquiries via chat in a timely and professional manner.
Provide accurate information about products, services, policies, and procedures.
Resolve customer complaints and issues effectively while maintaining a positive attitude.
Document all chat interactions and escalate complex issues to appropriate departments.
Maintain high-quality customer service standards and meet key performance indicators (KPIs).
Collaborate with other team members and departments to enhance customer experience.
Adapt to different customer cultures and communication styles with empathy and professionalism.
Continuously update knowledge about the companys products, services, and processes.
Work flexible hours, including shifts to accommodate different time zones as needed.

B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

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