First source is Hiring For International semi-Voice / Voice Process!!!

0 - 2 years

2 - 3 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Job Title

Job Location

Company

Position

Job Role: International Semi Voice Associate

We are looking for enthusiastic and skilled individuals to join our international support team for a prestigious global publishing client. This role is ideal for candidates with a passion for communication, attention to detail, and a strong command of written English.

Key Responsibilities:

  • Handle

    customer queries

    via

    chat and email

    in a professional and timely manner
  • Maintain a high standard of

    written communication

    in line with the clients editorial tone and quality
  • Understand customer needs and provide effective solutions or guidance
  • Ensure adherence to process guidelines and quality standards
  • Work collaboratively in a team to meet performance and service goals

Candidate Requirements:

  • Excellent written and reading comprehension skills

    in English
  • Strong interpersonal and communication skills
  • Ability to multitask and work efficiently under pressure
  • Comfortable working in

    UK shift timings

    with

    rotational week offs

  • Prior experience in international BPO or content/chat support is a plus

Perks & Benefits:

  • Attractive incentives

    based on performance
  • 2-way cab facility

    for safe and easy commute
  • Exposure to a

    reputed international media and publishing client

  • Opportunities for growth and career development

Salary and Benefits

  • Salary will be based on experience.
  • Performance-based incentives will be provided.
  • Two-way cab service will be provided.
  • UK shifts.
  • 5 Days working, 2 Days off.
  • Immediate joiners preferred.

Interview Process

  1. HR Discussion:

    An initial screening to evaluate your communication skills, job fit, and availability.
  2. Written Assessment & Live Chat Evaluation:

    A test of your grammar, writing skills, and ability to handle real-time chat conversations professionally.
  3. Operations Round:

    A final round to assess your job readiness, process understanding, and ability to perform in a live work environment.

How to Apply

Shortlisted candidates will hear from us as quickly as possible.

We look forward to receiving your applications and potentially having you join our dynamic team!

Disclaimer:

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Firstsource

Business Process Outsourcing (BPO)

Mumbai

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