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First source hiring International Voice process

First source hiring International Voice process

0 - 5 years

|

1 - 4 Lacs

Posted:5 days ago| Platform:

Apply

Skills Required

customer support customer service international call center voice process voice support communication skills cse bpo voice technical support customer care international process international voice international bpo international voice process client handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and/or outbound calls from international customers to provide technical support for products or services.
Diagnose and troubleshoot hardware, software, or network-related issues.
Guide customers through step-by-step solutions or remote assistance.
Document and update customer interactions and technical issues in the CRM or ticketing system.
Escalate unresolved or complex cases to the appropriate technical teams.
Maintain a high level of product knowledge to deliver accurate and efficient support.
Meet performance metrics such as call quality, first-call resolution (FCR), and customer satisfaction scores (CSAT).
Follow standard operating procedures (SOPs) and comply with company policies and international quality standards.

Write "
HR Muhila"
on top of your CV

Disclaimer:

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