Posted:1 week ago|
Platform:
On-site
Full Time
Description GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon’s customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process. Summary Of Responsibilities Understanding of Accounts Receivables process and systems Follow-up with internal teams via emails and calls to ensure timely resolution of disputes Proven ability to work successfully in an ambiguous environment Proven ability to meet tight deadlines, prioritize workload and meet productivity goals Fluency in Microsoft Excel is a must Continually look at ways to improve the customer experience Assist in streamlining and improving the accounts receivable process by identifying areas of improvement Reconcile complex accounts and have excellent attention to detail Key job responsibilities Key Job Responsibilities Understanding of Accounts Receivables process and systems Follow-up with internal teams via emails and calls to ensure timely resolution of disputes Proven ability to work successfully in an ambiguous environment Proven ability to meet tight deadlines, prioritize workload and meet productivity goals Fluency in Microsoft Excel is a must Continually look at ways to improve the customer experience Assist in streamlining and improving the accounts receivable process by identifying areas of improvement Reconcile complex accounts and have excellent attention to detail Basic Qualifications Bachelors Degree in Accounting/Finance or a related field. Previous experience 2-3 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role B2 certification for language roles (German) Preferred Qualifications Bachelors Degree in Accounting/Finance or a related field. Previous experience 2-3 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role B2 certification for language roles (German) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Maharashtra Job ID: A3003513 Show more Show less
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