Financial Services Account Associate Senior

As a full-time employee at FIS, you will play a crucial role in providing exceptional customer service as a telephonic concierge and primary point of contact for high-value customers of financial institutions. Your responsibilities will include addressing inquiries and performing account maintenance on deposits and money market accounts. You will collaborate with internal and external clients and various departments to resolve issues, fulfill customer requests, and respond to inquiries. Following up on escalated matters and closing service tickets promptly will be part of your routine. You will engage with clients to determine their current and future needs, discussing progress towards solutions and ensuring service expectations are met. Additionally, you will conduct banking transactions, identify opportunities to market bank products tailored to each caller's requirements, and maintain an up-to-date knowledge of available products and services. Educating new and existing customers on financial offerings, providing referrals for additional services, and participating in client loyalty processes will be essential aspects of your role. Your role may involve participating in business reviews to understand clients" strategic direction and gain insights into product and service offerings. Knowledge of FISTA and WFM is advantageous, and you should be comfortable working night shifts and possess excellent communication, interpersonal skills, and a global mindset. Collaborating effectively with global and other teams, being detail-oriented, respecting deadlines, and ensuring accuracy in all tasks assigned are key attributes for success in this position. At FIS, we offer you a career that goes beyond a job, providing opportunities to shape the future of fintech. You will have a voice in the evolution of the industry, continuous learning and development opportunities, a collaborative work environment, chances to contribute back to the community, as well as competitive salary and benefits. Your commitment to privacy and security of personal information, adherence to high standards of work quality, and dedication to customer satisfaction will be pivotal in this role.,