Financial Services Account Associate Senior

You will be joining a talented team at the world's largest global provider dedicated to financial technology solutions. As a Customer Service Representative, your role will involve: - Providing excellent customer service as the primary point of contact for high-value customers of financial institutions - Addressing inquiries and performing account maintenance on deposits and money market accounts - Collaborating with internal and external clients and departments to resolve issues and respond to inquiries - Identifying and addressing present and future needs of clients, discussing progress toward solutions - Completing banking transactions and promoting bank products to meet customer needs - Maintaining knowledge of products and services, selling and sharing information with customers - Providing referrals for new and additional services, participating in client loyalty processes - Participating in business reviews to understand client strategic direction and offerings - Working in night shifts for 5 days a week, demonstrating excellent communication and interpersonal skills, and being a good team player Qualifications required: - FISTA and WFM knowledge is an added advantage - Experience in Customer Services with a global mindset is desirable - Ability to work in night shifts and with global teams - Detail-oriented, timely, and deadline-driven - Ownership of assigned work to ensure completeness without compromising timeliness or accuracy If you are looking to shape the future of fintech, FIS offers you: - A voice in the future of fintech - Continuous learning and development opportunities - Collaborative work environment - Opportunities to contribute back to the community - Competitive salary and benefits Please note that FIS follows a direct sourcing model for recruitment and does not accept resumes from agencies not on the preferred supplier list. FIS is committed to protecting the privacy and security of personal information processed to provide services to clients. For more information on privacy practices, refer to the Online Privacy Notice.,