Job
Description
You will be joining the Transfer Agency division at FIS, responsible for Transaction Operations, Processing, and associated functions of mutual funds for various clients. The team provides services via various channels like Transaction processing, Chat, etc. Your role will be within the Main Office Services (MOS) team. **Role Overview:** - Provide telephone support for intermediary back offices and mutual fund clients. - Process and quality control dealer and shareholder transactions, both financial and non-financial. - Perform daily review and resolution of NSCC reject activity, including Fund/Serv, Networking, and ACATS. - Perform 22c-2 frequent trade monitoring. - Provide support for various dealer portals (Vision, FanMail, Advisor Central). - Perform daily reconciliation activities. - Review and report on daily fund gain/loss activity. - Assist in maintaining departmental policies and procedures. - Handle additional senior associate level duties and project work as business needs dictate. **Key Responsibilities:** - 3+ Years of experience in Mutual fund and transfer agency processes. - Shift timing: 8:30 PM to 5:30 AM and 6:30 PM to 3:30 AM. - Ready to work in night shifts (5 days a week) in a hybrid model with 3 days in the office. - Excellent communication and interpersonal skills. - Demonstrated accuracy and attention to detail handling financial and non-financial transactions. - Strong customer focus. - Ability to effectively communicate complicated concepts through written and verbal means. - Strong problem-solving and analytical skills. - Ability to work in a Windows-based environment. - Proficiency in Microsoft Word, Excel, and PowerPoint. - Ability to handle short and long-term assignments outside of day-to-day functions. **Qualifications Required:** - Bachelor's degree in Commerce/Business. - Ready to work in night shifts (5 days a week). - Excellent knowledge of Customer Services; Global mindset (Desirable). At FIS, you will have the opportunity to shape the future of fintech, continuous learning and development, a collaborative work environment, opportunities to give back, and a competitive salary and benefits package. You will be joining the Transfer Agency division at FIS, responsible for Transaction Operations, Processing, and associated functions of mutual funds for various clients. The team provides services via various channels like Transaction processing, Chat, etc. Your role will be within the Main Office Services (MOS) team. **Role Overview:** - Provide telephone support for intermediary back offices and mutual fund clients. - Process and quality control dealer and shareholder transactions, both financial and non-financial. - Perform daily review and resolution of NSCC reject activity, including Fund/Serv, Networking, and ACATS. - Perform 22c-2 frequent trade monitoring. - Provide support for various dealer portals (Vision, FanMail, Advisor Central). - Perform daily reconciliation activities. - Review and report on daily fund gain/loss activity. - Assist in maintaining departmental policies and procedures. - Handle additional senior associate level duties and project work as business needs dictate. **Key Responsibilities:** - 3+ Years of experience in Mutual fund and transfer agency processes. - Shift timing: 8:30 PM to 5:30 AM and 6:30 PM to 3:30 AM. - Ready to work in night shifts (5 days a week) in a hybrid model with 3 days in the office. - Excellent communication and interpersonal skills. - Demonstrated accuracy and attention to detail handling financial and non-financial transactions. - Strong customer focus. - Ability to effectively communicate complicated concepts through written and verbal means. - Strong problem-solving and analytical skills. - Ability to work in a Windows-based environment. - Proficiency in Microsoft Word, Excel, and PowerPoint. - Ability to handle short and long-term assignments outside of day-to-day functions. **Qualifications Required:** - Bachelor's degree in Commerce/Business. - Ready to work in night shifts (5 days a week). - Excellent knowledge of Customer Services; Global mindset (Desirable). At FIS, you will have the opportunity to shape the future of fintech, continuous learning and development, a collaborative work environment, opportunities to give back, and a competitive salary and benefits package.
