8 Financial Counselling Jobs

Job Description- Customer Care Manager Operational Objectives 1. To be comprehensively aware of all the procedures & prices relating to IVF treatment 2. To effectively communicate and convey to the patients about Nova USPs 3. To convince the patients on the ability of Nova's science, transparency and ethics 4. To follow up with IVF advised patients to ensure that they take up procedures with Nova 5. To be a part and analyze & present the data on Happiness Index and the related work to the CM in the Centre Meetings 6. To ensure that the patient gets the right information, support and advice on the procedure to be taken 7. To measure and achieve the effectiveness of goals set from time to time by the Management 8. To maintain patient focus and answering to their enquiries by using the SOPs. 9. To provide capacity building, handholding and mentoring support to other Relationship Managers as and when required 10. To ensure availability of potential IVF Patients during the Circle of Hope program in coordination with the psychological counsellors. 11. To make sure that the SIVIS is been used on real time basis at the centers and input all the required data 12. To contribute towards knowledge sharing and cross learning which will help in increasing the domain knowledge as well as contribute towards performance Key Result Areas • Target V. Achieved - Happiness Index for the quarter and year. • Increasing Patient satisfaction index • Reduce number incidents of deviation from policy guidelines • % adherence to systems and processes in place for all the functions under purview Qualification Graduate in any discipline (health background preferred)

Job Description- Customer Care Manager Operational Objectives 1. To be comprehensively aware of all the procedures & prices relating to IVF treatment 2. To effectively communicate and convey to the patients about Nova USPs 3. To convince the patients on the ability of Nova's science, transparency and ethics 4. To follow up with IVF advised patients to ensure that they take up procedures with Nova 5. To be a part and analyze & present the data on Happiness Index and the related work to the CM in the Centre Meetings 6. To ensure that the patient gets the right information, support and advice on the procedure to be taken 7. To measure and achieve the effectiveness of goals set from time to time by the Management 8. To maintain patient focus and answering to their enquiries by using the SOPs. 9. To provide capacity building, handholding and mentoring support to other Relationship Managers as and when required 10. To ensure availability of potential IVF Patients during the Circle of Hope program in coordination with the psychological counsellors. 11. To make sure that the SIVIS is been used on real time basis at the centers and input all the required data 12. To contribute towards knowledge sharing and cross learning which will help in increasing the domain knowledge as well as contribute towards performance Key Result Areas • Target V. Achieved - Happiness Index for the quarter and year. • Increasing Patient satisfaction index • Reduce number incidents of deviation from policy guidelines • % adherence to systems and processes in place for all the functions under purview Qualification Graduate in any discipline (health background preferred)

HR Mayuri: 89566 31876 Progenesis IVF as a Financial Counsellor cum Center Manager! patient counselling,treatment package explanation,center operations,staff coordination, and ensure smooth clinic functioning. Must have leadership and finance skill

Role & responsibilities Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations. - Converts the prospectives into lifelong customers. - Provides relevant information Facility tour | procedure | medical management | financials - transparently to build the relationship. - Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation. - Based on the customer profile, up-sell and cross sell. - If financial assistance required, coordinate with concerned authority. - Deposit details & payment terms to be clarified to the patient. - Counsel on dos and donts. - Follow up with customers who have not come back for booking. - Follow up calls for: upcoming EDD; delivery package; bed booking. - Organize Events end to end : Maternity Photo shoot; baby shower. - Follow up to ensure attendance for complimentary classes. - Keep the Management updated regarding all feedback , service gaps , customer perception of our products, packages, offers. - Own any issues the customer may encounter & ensure prompt recovery by respective team. - Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations. - Track CRM leads. - Maintains productivity data as per schedule per doctor EDD tracker; monthly delivery tracker; - Accurately update patient conversions sources - referral channels, Marketing Initiatives - Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus. - Be alert and identify source markets and corporate references. - To be constantly updated on competition activity - rates, products , discounts. - If patient has rates of other hospitals, seek information. - Participate in all activities scheduled by Corporate – meetings, performance reviews, trainings, assessments. - Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored. Preferred candidate profile Experience in counselling Perks and benefits Incentive perks Location : Motherhood Hospital , 14th Avenue , Gaur City 2

Role & responsibilities Provide financial counseling to patients on various healthcare services offered by the hospital. Assist in patient admissions process, ensuring smooth coordination between departments. Offer personalized guidance to patients regarding their treatment plans and options. Develop strong relationships with patients through effective communication and empathy. Collaborate with hospital management team to improve operational efficiency Preferred candidate profile 6-8 years of experience in hospital administration, hospital operations, or related field. MBA/PGDM degree from a reputed institution (preferably in Hospitality Management). Strong understanding of health care services, hospital management, patient counselling, patient relations, and financial counselling skills. Perks and benefits As per industry

Role & responsibilities To go through the bill and counselling on the approximate cost of the treatment in consensus with the treating consultant. To give the interim bill update day to day and explain the details of the bill and signature of the same need to be done. Ensure that the payment is done post counselling according to the bill amount and treatment procedures. Ensure transparency in billing. Keep a track on the TATs defined and adhered to the same Maintain good interpersonal relationships with Doctors , Patients , Corporate Representatives and other departments Preferred candidate profile Candidate should have Any degree qualification. Candidate should have min 1 year Hospital Industry. Both Male & Female can apply for this post.

Job Responsibilities • Counsel patients on the treatment types. • Explain package details to the patients. • Diet counseling as per the directions from Medical Director. • Life style modification related counseling. • Conduct education and awareness programs. • Work as part of a multidisciplinary team • Support the work of other healthcare professionals in the organization. • MIS & reporting. Contact Number: 8978556048 Job Location: Oasis Fertility, Kakinada

Role & responsibilities Coordination of Care: Collaborate with healthcare providers to ensure comprehensive care and facilitate communication between patients and their medical teams. Follow-Up Support: Monitor patient progress and provide ongoing support to ensure adherence to treatment plans and address any emerging concerns. Documentation: Maintain accurate records of patient interactions, assessments, and care plans to facilitate communication and continuity of care. Resource Connection: Assist patients in accessing community resources, support groups, and educational materials that enhance their understanding of their health. Preferred candidate profile Perks and benefits PF AND Insurance