Field ticket coordinator

Job Description: Field Ticket Coordinator

Position: Field Ticket Coordinator

Department: Deployment Team

Company: IndoFast Energy

Overview: The Deployment Team is the core of field operations at IndoFast Energy, managing deployment, decommissioning, and daily operations. We are seeking a skilled and detail-oriented Field Ticket Coordinator to handle field tickets, ensuring their timely resolution while identifying trends and supporting the operational excellence of our deployment activities.

Key Responsibilities:

1. Ticket Management:

o Act as the primary custodian of the IndoFast ticketing tool, ensuring smooth operation and maintenance.

o Monitor, review, and prioritize incoming field tickets for effective resolution.

o Assign tickets to the appropriate field team members and track progress.

2. Coordination and Communication:

o Collaborate with SUN Mobility teams to ensure tickets are resolved efficiently.

o Maintain regular communication with the field team to provide updates and address challenges.

o Identify and escalate critical or unresolved tickets to relevant stakeholders.

3. Reporting and Analysis:

o Prepare and share detailed daily, weekly, and monthly reports on ticket status and resolution metrics.

o Analyze ticket data to identify trends and recurring issues.

o Recommend process improvements based on data insights to minimize repeat issues.

4. Technical Proficiency:

o Utilize advanced Excel skills for reporting, data analysis, and visualizations.

o Apply electrical knowledge to understand and address field operation challenges, offering informed support to the field team.

5. Process Improvement:

o Continuously review and optimize ticketing workflows for better efficiency.

o Provide training and guidance to team members on ticketing tools and processes.