Field Technical Support Engineer

Job Summary

Key Responsibilities

• Install, configure, and commission digital signage hardware (TVs, LED screens, media players, standees)
• Perform on-site troubleshooting for hardware, software, network, and power-related issues
• Configure CMS applications, APKs, playlists, schedules, and screen orientation (portrait/landscape)
• Diagnose issues related to connectivity (Wi-Fi, LAN, SIM/data cards, routers)
• Coordinate with backend/support teams for CMS, content, and configuration support
• Conduct site surveys and share feasibility reports (power socket, network, mounting, permissions)
• Replace faulty hardware and coordinate RMA/OEM support when required
• Ensure installations follow safety and SOP guidelines
• Provide basic training to client/store staff after installation
• Maintain visit reports, installation checklists, photos/videos, and closure confirmation
• Coordinate with vendors, mall authorities, airport authorities, and store managers for access and permissions

Required Skills & Knowledge

• Basic understanding of TVs, LED displays, HDMI media players
• Knowledge of Android-based devices & APK installation
• Basic networking knowledge (Wi-Fi, LAN, SIM-based connectivity, IP/firewall basics)
• Ability to troubleshoot power, HDMI, controller, and display issues
• Familiar with CMS-based content playback (online/offline)
• Good communication and coordination skills
• Willingness to travel and work in the field
• Knowledge of Electrical fitting
• Handling electrical tools

Qualifications

• Diploma / ITI / Diploma in Electronics, IT, Computer Science, or related field
• 1-3 years of experience in field installation or technical support (preferred)
• Two-wheeler with valid license (mandatory)
• Four-wheeler driving experience is an added advantage