Posted:1 day ago|
Platform:
Hybrid
Full Time
A Field Collection Team Lead/Manager is responsible for managing and leading a team of field collection agents to recover outstanding debts from customers. This role involves setting performance targets, providing training and support, monitoring team performance, and ensuring compliance with company policies and legal regulations.
Here's a more detailed breakdown of the responsibilities and qualifications:
Responsibilities:
Team Management:
Leading, motivating, and supervising a team of field collection agents.
Performance Management:
Setting performance targets, monitoring individual and team performance, and providing coaching and feedback.
Training and Development:
Conducting training sessions to enhance team members' skills and knowledge of collection processes and regulations, according to Expertia AI.
Strategy Implementation:
Developing and implementing strategies to improve collection efficiency, reduce delinquencies, and increase recovery rates.
Compliance:
Ensuring adherence to company policies, legal regulations, and ethical guidelines related to debt collection, according to Tonik Bank.
Customer Relationship Management:
Handling escalated customer issues, negotiating payment arrangements, and maintaining positive customer relationships.
Reporting and Analysis:
Analyzing collection data, preparing reports on team performance, and identifying areas for improvement.
Collaboration:
Working with other departments (e.g., sales, customer service) to resolve issues and streamline processes.
Pawansut Holdings
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