Collection Executive

responsible for recovering overdue payments from customers by contacting them, negotiating payment plans, reconciling accounts, and ensuring compliance with company policies and regulations

• Contacting Debtors:

  Reach out to clients with overdue accounts via phone or in person.

• Payment Negotiation:

  Discuss and arrange payment plans, ensuring both parties adhere to the terms.

• Record Keeping:

  Maintain detailed, accurate records of all collection activities and customer interactions.

• Account Reconciliation:

  Work with the finance team to reconcile accounts and ensure transactions are correct.

• Customer Service:

  Handle customer queries and provide exceptional service while recovering debts.

• Escalation:

  Identify and escalate complex or difficult cases to senior management or specialized departments.

• Compliance:

  Ensure all collection activities adhere to legal regulations, company policies, and ethical standards.

• Reporting:

  Provide regular updates and daily reports to management on collection progress.

Required Skills and Qualifications

• Communication Skills:

  Strong verbal and written communication skills for effective interaction with clients.

• Negotiation Skills:

  Ability to negotiate payment terms and find mutually agreeable solutions.

• Problem-Solving:

  Capacity to investigate and resolve issues related to payments and accounts.

• Organizational Skills:

  Excellent organizational skills to manage multiple accounts and maintain detailed records.

• Patience and Professionalism:

  Maintain a calm and professional demeanor, especially when dealing with difficult situations.

• Education:

  A high school diploma is often the minimum requirement, though a background in finance, accounting, or customer service can be beneficial.

• Interpersonal Skills:

  Ability to build rapport and maintain positive customer relationships while performing collection duties.

• For Field Positions:

  A valid driver's license, reliable transportation, and the ability to travel are essential.